How long will the dual arrays last? ANSWER: Up to 30 uses. The replacements are available from Viatek via the website for $99.99.
Does the product come with a 110v Plug for USA? ANSWER: Yes it does. We can also supply 220v plugs for UK and 220v for Europe. Since we sell in over 50 countries, we have plugs for numerous countries. Contact viatekproducts for info.
Is it available in Europe? ANSWER: We have sold thousands of units and millions dollars worth throughout Europe at an average price of $600-$800 each. We recently launched the item in USA and have received huge responses.
Why is the Ionic Energiser Foot Spa much lower price than the competition that charges thousands of dollars? ANSWER: Viatek is a manufacturer of over 40 products. We own our own factories and know how to manufacture a quality product at a great value. We wanted to manufacture the best product at the best price, so all consumers could benefit from this great item. We do not need to make hundreds of dollars on one unit since we sell volume.
How long will the salt included last? ANSWER: You only use a teaspoon of salt per application. We give over 50 grams of salt (200 uses) with the product which will last a lot of uses. The salt is nothing special. You can buy it at any store. It is just low sodium Sea Salt.
What color bag will I receive? ANSWER: Blue.
How long will the treatment last for? ANSWER: 30 minutes.
Will I feel any sensation during the treatment? ANSWER: This depends. Some people do experience tingling sensations, they can be felt in your feet, legs or arms.
Will I suffer any side effects from the treatment? ANSWER: Generally no. However, some people have experienced mild headaches, or mild flu like symptoms, after treatment. Drinking plenty of water during the treatment cycle will reduce these symptoms or totally prevent them.
Do I need to do anything during the treatment? ANSWER: No. Just sit down and relax for the duration of the Treatment. We do recommend that you drink water during the treatment, this will aid in re-balancing your body.
How many treatments should I have?ANSWER: Ideally two per week. However, there must be at least 48 hours between treatments.
Is there anyone who should not have treatments? ANSWER: Anyone who suffers from epilepsy, has a pacemaker fitted, has had organ implants, if you are pregnant, under the age of 10, has any open wounds or abrasions on their feet should not have treatments.
Why does there appear to be deposits floating on top of the Water? ANSWER: This can be as a result of the reaction between the array and saline solution, and or deposits drained from the lymph glands and or pores.
Will hard water have any effect on the Foot Spa treatment? ANSWER: Yes, you should reduce the amount of salt you add to the water. The lime in hard water areas will cause the salt sensor to shut off the unit if the recommended (full measuring spoon) is used.
How long will the array last? ANSWER: Usually between 15 and 20 treatments. When the array needs to be replaced it will stop working.
Where can I purchase replacement parts? ANSWER: You can purchase directly from www.viatekproducts.com or any Viatek dealer.
Is 1 teaspoon of salt correct ? ANSWER: YES, The warning will activate after 1/3rd of a teaspoon of salt is added. This will provide only minimal ionisation. Disregard the warning and use 1 teaspoon of salt and it the unit will work. The warning should activate just before the PSU trips at 2.4A and this is currently not the case. While this does not stop the unit from operating the conflict with the operating instructions may cause users to feel the unit is faulty.
How Can I Clean My Detox Foot Spa ? ANSWER: You can use white vinegar or a mild soap and some water to clean the unit.